MARCH 2011 – JANUARY 2012
Target – Carlisle, PA
- Cultivated a customer-centric culture by training and empowering the team to enhance service quality, resulting in reduced wait times and increased positive interactions.
- Managed register operations with precision, ensuring meticulous cash handling and safeguarding assets.
- Oversaw the frontline customer service division, guiding a diverse team of over 15 members to deliver exceptional service standards.
- Skillfully handled challenging customer situations, employing de-escalation techniques to resolve issues promptly and uphold customer satisfaction.
- Directed comprehensive performance enhancement strategies for the frontline team, including dynamic meetings, personalized coaching sessions, and thorough performance evaluations.