AUGUST 2018 – JUNE 2019

Dollar General – Carlisle, PA

• Spearheaded the Customer First initiative, achieving a perfect 100% customer satisfaction rating within two months and maintaining an average of 97% throughout tenure.
• Directed day-to-day operations, optimizing receiving and stocking processes to establish the store as a model of operational efficiency within the Dollar General network.
• Drove sales initiatives resulting in a surge in comp sales from 82% to 120% within five months, and sales to plan from 79% to 102% within seven months.
• Implemented proactive measures for asset protection, leading to a significant 28% reduction in shrinkage over an 11-month period.
• Revolutionized employee development practices by introducing monthly check-ins and conducting annual performance reviews, enhancing team effectiveness and engagement.